Question 1

I didn't receive the email with the pattern I purchased!

Accepted Answer

Please check the email address you used for your purchase; the pattern file is sent automatically after payment.If you don't see the email, please check your Spam or Promotions folder.If it's not there, please email us at Instagram @knotboo.official or support@knotboo.com with your order number, we will resend the pattern to you as soon as possible.

Question 2

How do I get my pattern after purchasing?

Accepted Answer

Once you have made your payment, you will receive an email with a link to the download.If you don't see the email, first check your Spam or Promotions folder.If it's not there, please email us at Instagram @knotboo.official or  helloknotboo@gmail.com, and we will email the pattern to you as soon as possible.

Question 3

I never got my order, what to do?

Accepted Answer

Please email us at helloknotboo@gmail.com or Instagram @knotboo.official with your order number, we will resend the pattern to you as soon as possible.

Question 4

I paid for a downloadable pattern and I couldn't download it

Accepted Answer

After purchasing certain items on the website, the pattern PDF will be delivered digitally within your order confirmation email. Keep in mind that for optimal results, the file should be downloaded onto a laptop, tablet, or PC, as attempting to download via mobile phones could potentially result in file corruption.If your download link does not appear on your confirmation email, please contact us via our Instagram or helloknotboo@gmail.com. Please provide detailed information regarding the difficulties or problems you're facing that are affecting your ability to download the file.

Question 5

How can I buy your pattern?/ How can I check out?

Accepted Answer

Just add your favorite patterns to your cart, then click the cart icon (usually at the top right corner), click "Checkout" and follow the steps to checkout.Once your order is complete, you'll receive a link to download your pattern instantly!

Question 6

My credit card information is correct but keeps getting declined.

Accepted Answer

Please see the following list of checkout errors:The zip code you supplied failed validation.If you receive this message, please confirm with the cardholder's bank that the address they have on file matches the cardholder's current address. If the cardholder has recently moved, it may take their bank a while to have the correct zip code on file for them. Using the zip/postal code that the bank has on file for this card should stop this particular error from happening.Your card does not support this type of purchase.Some debit cards require a PIN to be entered. If this is the case, we are unable to accept the card and another card should be used to complete the purchase.Some cards have restrictions on cross-border usage. If the card was issued outside of the USA, this could be the problem. If this is the case, you may wish to contact your bank and ask if the restriction can be removed.Some cards, such as corporate cards or FSA cards, can only be used for certain business categories such as travel or healthcare.Amount must be at least $0.50 USD.In order for our credit card processor to accept a credit card, the amount charged to the credit card must be at least 50 cents. This commonly occurs when a customer uses a gift card for the majority of their purchase and has a small remainder to pay.

Question 7

Why was my credit card charged when my order was declined?

Accepted Answer

When your transaction is declined, no charges should exist on your credit card.Certain banks and credit card companies place holds on user's cards for order attempts, even if no actual transaction takes place. Transaction holds on credit cards should disappear from your statement within 1 to 5 business days. The amount of time depends on the policies of the issuing bank, and this process is entirely out of our hands. We do not have the ability to influence when or how credit card holds are implemented. Any further questions regarding the hold process should be directed to your issuing bank.If these holds do not disappear within a week, we recommend contacting your bank or disputing the transaction as we only collect funds for successful orders.

Question 8

What is the refund policy if the pattern doesn't meet my expectation?

Accepted Answer

While digital patterns are generally non-refundable, we are committed to your satisfaction and will work with you to resolve any issues.

Question 9

Do I need to pay taxes and fees for purchasing your pattern?

Accepted Answer

We don't charge shipping fees or taxes for my PDF files, no matter where you are in the world :)

Question 10

Are your patterns available in paper versions?

Accepted Answer

Knotboo is an ecological and user-friendly website. For environmental reasons, we do not offer a paper version. We let our customers choose if they want to print the document or not.

Question 11

How can I get help with one of your patterns?

Accepted Answer

We offer support through our online community and customer service to help you with any questions or challenges. Please use the contact support via our Instagram. Be sure to include the name or number of the pattern and a description of the problem.--------------------------------If you require help, please contact support!For additional support, you can also reach us via our Instagram

Question 12

How do I print the patterns from your site?

Accepted Answer

There are two ways to print from our website: You can download a PDF copy of the pattern to your computer and then print it, or you can print it directly from your browser.Most computers have Reader software that allows you to read PDF files. You can download a free copy at https://get.adobe.com/reader/.

Question 13

Can I sell something I made using one of your patterns?

Accepted Answer

You DO NOT have permission to recopy, rewrite, or redistribute this pattern in any form as your own or otherwise. You may NOT resell my patterns, but you are welcome to sell any of the items made from our patterns!

Question 14

How do I know if a pattern is too difficult for me (pattern skill ratings)?

Accepted Answer

Our patterns are labeled by difficulty level (beginner, intermediate, advanced) to help you choose the one that best matches your skills.Beginner: Basic stitches, including increasing, decreasing, and finishing.Easy (beginner+): Simple quilt patterns and/or shaping.Intermediate: More complicated quilt patterns and diagrams.Intermediate+: More than one quilt pattern in the same design and more complex shapes.Advanced: Complex quilt and color patterns and/or complex shaping and finishing techniques.

Question 15

You have a pattern that I would like in a different size - why can't you provide it?

Accepted Answer

Unfortunately we cannot provide every pattern in every size. Each new size requires a considerable amount of labor in order to modify and test the design, and certain patterns will not translate well to larger or smaller sizes.

Question 16

Can I change the needle size (or hook size) and make a pattern larger or smaller?

Accepted Answer

In order to be sure the project is the size you intend, you must work to the gauge of the pattern. Changing the needle or hook size is inaccurate and the results may or may not be satisfactory.

Question 17

How do I convert a crochet pattern to knit (or vice versa)?

Accepted Answer

Knitting and crochet use stitches that are different sizes and shapes.You can't "convert" a pattern from one to the other. Each pattern must be totally redesigned and even then, it's not always possible.

Question 18

Are the instructions clear and easy to follow?

Accepted Answer

Yes, we pride ourselves on providing clear, step-by-step instructions with high-quality graphics to ensure a smooth crocheting experience.We provide detailed photos and are expanding our library of video tutorials to assist you throughout your project.

Question 19

What kind of yarn and crochet hook do I need for this pattern?

Accepted Answer

Hello, the information about the required yarn and crochet hook size is detailed in the product description.Additionally, you can use other similar yarns and hooks as long as they match the recommended weight and ensure the desired finished size.

Question 20

I can't find what I'm looking for in the Help Center, how can I contact support directly?

Accepted Answer

If your question(s) cannot be answered by our Help Center, there are several options for contacting us:For all inquiries, send an email to contact helloknotboo@gmail.com. Either option will land in the same mailbox. Please allow up to three business days for a response to your message.For additional support, you can also reach us via our social media channels.Knotboo InstagramWe do our best to respond within 48 hours.

Question 21

How do I unsubscribe from the newsletter?

Accepted Answer

To unsubscribe from our newsletters, please click on the "Unsubscribe" link located at the bottom of our marketing emails. You may choose which newsletters to subscribe to, or unsubscribe from all our lists.

Question 22

I signed up for the newsletter and I'm not receiving it.

Accepted Answer

If you are not receiving the newsletter, please first check your "Spam" folder to make sure that your e-mail client is not treating the newsletter as unwanted material.If it is, please add the following emails to your address book to ensure that your provider recognizes the newsletters:helloknotboo@gmail.comIf this does not solve the problem, you should contact your Internet Service Provider and ask if they are filtering your email.

Question 23

I can't see images in the newsletter. What can I do to fix this?

Accepted Answer

Many mail products protect their users by displaying images and links only from trusted sources. Some even block the content of the letter until the sender is known and approved.If you are not seeing content or the links do not work in our newsletter, be sure to update your email address book so that it includes anyone with an address Knotboo.com

Question 24

How do I keep yarn from unraveling when I use it for fringe?

Accepted Answer

Almost all yarn will unravel somewhat when cut at the end for fringe. Some people think this adds to the beauty of the fringe; however, if you would like to limit the amount of unraveling, you can use one of the following methods:Apply fabric glue, a product found in fabric stores, to the ends of each fringeKnot the end of each fringeCrochet a loop-like fringe (e.g. single loop fringe)Please note that loosely spun yarns such as Homespun will fray and shed when cut, so we recommend you use the above methods for Homespun fringe. This is nature of these loosely spun yarns: the loose spinning gives them their silky-soft, lofty feel; however, it also means that the loosely spun fiber is more likely to pull apart. If you would like to add fringe to a project made in a yarn like this, but would prefer not to use one of the methods above, we highly recommend that you use a matching color in a plied yarn for the fringe.

Question 25

How to Knot Fringe

Accepted Answer

Fringes differ in the number of strands, but the basic principle of applying them is similar to that shown here.1. Insert a crochet hook through the first outside stitch where you want the fringe to be positioned, from the wrong side of the fabric to the top. Use the hook to grab one strand of each of the four colors of yarn.2. Use the hook to pull the yarn through the stitch.3. Cut the yarn, to the approximate length of the finished tassel.4. Feed the ends of the yarn through the loop.5. Pull the loop tight.

Question 26

Felting Techniques for Crochet

Accepted Answer

Felting is a fabulous, funky way to transform a knit or crochet piece into something completely different. It makes a fabric that is dense, warm, and strong – perfect for bags or cold-weather items.Ideal Yarns for FeltingYarns made of wool (non-superwash) and other animal fibers are perfect for felting. When the fibers of wool are exposed to moisture, heat, and agitation, they cling and tangle together, creating felt! However, the felting process is irreversible – once felted, you can never go back. Consider using yarns like Fishermen's Wool, Lion Wool, Alpine Wool, LB 1878, LB Collection Organic Wool, and LB Collection Pure Wool.The Felt FormulaFelting is achieved by exposing wool to water, heat, and agitation. The amount of each element plays a part in how the piece felts. Felting can be done in the sink, but washing machines work great too and do the job much quicker. However, the felting results may vary between different machines, so follow the specific felting instructions for your project and check your piece several times during the process.Felting Steps1. Wash in warm water with soap. Soap speeds up the felting process. Adding baking soda or washing soda to the water can improve felting. You can wash your felted items with other laundry to increase agitation, but be sure to check the tips below.2. Rinse in cool water. This "locks" the fibers in place. Most machines have a warm wash/cool rinse setting.3. Air dry. Shape your piece before it dries. If necessary, pin it into shape on a blocking board.Special Note on Felting with Landscapes YarnLandscapes is composed of wool and acrylic fibers. Only the wool will felt. Wash by machine on a long setting with hot water and cold rinse with detergent and several pieces of clothing to agitate. If your water is hard, add baking soda or washing soda. You may need to wash the item several times to achieve the desired felting. To felt additionally, dry by machine on a regular setting until almost dry, then lie flat to shape.Tips for FeltingWashing: When washing your felted piece with other clothing, try putting it in a mesh lingerie bag to prevent it from getting stuck.More Washing: Ensure the clothing you wash with it won’t run or pill.Relax: Mistakes in your handwork won’t show up after felting.One of a Kind: Each felted piece is unique due to the various factors involved in the process.Gauge Gratification: Because felting varies, gauge is crucial. Patterns may have you make a gauge swatch, felt it, and measure it before and after. This helps control the process.Check It: Check your piece multiple times if felting in the washing machine to ensure it’s just right.Felting Factor: Test your machine’s “felting factor” by making a swatch and checking it several times before the end of the cycle.Cut It Out: Felted pieces can be cut without unraveling, allowing for creative designs like fringes or woven strips.Mix It Up: Mixing yarns can create interesting textures. Only the wool will felt, creating textural differences.Have Fun: Let your imagination guide you in this versatile craft!

Question 27

What size hook should I use?

Accepted Answer

Hook size may vary depending on gauge. Please refer to your pattern for suggested size & gauge.

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